Analytics
Use the Analytics dashboard to review feedback across your pages. Open Analytics in the main navigation.
The Analytics dashboard is available on the Professional and Unlimited plans.
Filters
Filter feedback by:
- Project: Choose a project.
- From / To: Choose a date range. The default is the last 30 days.
Changes to any filter are applied immediately.
KPI cards
The cards summarize feedback for the selected period:
| Card | Description |
|---|---|
| Total | The total number of feedback items received. |
| Sentiment | The overall sentiment (Positive or Negative) based on whether positive + neutral feedback is at least equal to negative feedback. |
| Positive | The count of feedback items rated positively. |
| Negative | The count of feedback items rated negatively. |
| Neutral | The count of feedback items with no clear sentiment. |
Each card (except Sentiment) includes a growth indicator showing the percentage change compared to the previous period of the same length. An upward arrow indicates growth. A downward arrow indicates a decline.
Feedback by page
A table lists every page that received feedback during the selected period. For each page, you can see:
- Page: The URL of the page.
- Total: Total feedback count for that page.
- Positive / Negative / Neutral: Breakdown by sentiment.
- Status: Either Looking good (positive feedback exceeds negative) or Needs attention (negative feedback exceeds positive).
Results are paginated with 25 rows per page.
Newly active pages
Newly active pages lists pages that first received feedback during the selected period, with their URLs and feedback counts.
Generate AI report
Click Generate report to summarize feedback for the selected project and dates.
This feature is available on the Unlimited plan.
The report uses up to 500 of the latest feedback entries in the selected period and includes:
- Executive Summary: A brief overview of the feedback volume, overall sentiment, and the most notable finding.
- Most Requested Improvements: Up to 5 recurring themes extracted from the feedback, each with a description, mention count, sentiment label, and a representative user quote.
- Actionable Recommendations: 3-5 concrete suggestions for improving your documentation based on the feedback patterns.
Review the generated themes and quotes against the original feedback before acting. You can:
- Copy the report text to your clipboard.
- Regenerate the report to get a fresh analysis.
- Dismiss the report to hide it from view.
Download PDF
Click Download PDF to save the current dashboard view through your browser's print dialog.
Opting out of AI reports
Team Administrators can turn off AI reports for the whole team:
- Go to Team from the main navigation.
- In the Details section, check the Disable AI reports checkbox.
- Click Save.
To re-enable AI reports, uncheck the option and save again.