Email integration
Send email notifications when users submit feedback. Email notifications are available on every plan.
Prerequisites
A PushFeedback project and a team Administrator role.
Set up email notifications
-
Open your project in the PushFeedback dashboard, then Settings > Integrations > Email.
-
In 01 Recipients, add up to one address on the free plan or three on paid plans. Use an email distribution list to notify more people.
-
In 02 Delivery controls, keep Enabled selected or pause notifications without removing the recipients. Select Require a message to skip rating-only feedback.
-
On wider screens, review the generated email in 03 Email format. The preview uses the project's latest feedback, or sample data when the project is empty.
-
Select Save integration.
-
Submit a test response from your site. Check the configured inboxes. If no alert arrives, check spam, Enabled, Require a message, and the free plan allowance.
Notifications on the free plan
Free teams receive 25 per-entry email alerts in total. This allowance does not reset each month. A feedback entry uses one alert when its notification is sent. Entries received without a configured recipient do not use the allowance.
After the allowance, PushFeedback sends a monthly count and dashboard link to the configured recipients when new feedback arrives. The summary contains no feedback content. Every entry remains readable in the dashboard.
Paid plans have no per-entry email cap.
Use the integration API with integration_type: "email" to manage notifications programmatically.
Remove the integration
To disconnect email notifications, go to the integration's settings page in your PushFeedback dashboard and click Remove, then confirm Remove integration. Confirming stops the integration from firing on new feedback immediately.