Slack integration

PushFeedback sends formatted feedback notifications to a Slack channel using incoming webhooks. Compose the notification, preview the message, and test the destination before enabling it.

Info

This integration is available on the Professional and Unlimited plans.

Prerequisites

• A PushFeedback project and a team Administrator role.
• A Slack workspace.

Set up Slack

1. Open your project in the PushFeedback dashboard, then Settings > Integrations > Slack.

2. Create an incoming webhook in Slack and paste its HTTPS URL. For detailed setup instructions, see Slack's documentation. The saved URL is encrypted and is never displayed again.

3. Compose a Notification title and Message template. Use the variable buttons to insert supported values, including:

   {{ feedback.message }}
   {{ feedback.rating_label }}
   {{ feedback.sentiment }}
   {{ feedback.email }}
   {{ feedback.url }}
   {{ feedback.detail_url }}
   {{ project.name }}

4. Use Delivery controls to pause the integration or require a written feedback message. Under Advanced rules and custom fields, optionally add JSON delivery rules and Slack context fields.

5. On wider screens, the event preview updates with the project's latest feedback while you edit. An empty project uses sample data. A preview does not save settings or send a Slack message.

6. Select Test connection to send a small test payload to the entered incoming webhook. Click Save Slack integration after the test succeeds.

For variables, filters, and JSON examples, see message templates and delivery rules.

Delivery behavior

Only enabled integrations deliver feedback that matches the controls and rules. See delivery troubleshooting if nothing arrives.

Remove the integration

To disconnect the Slack integration, go to the integration's settings page in your PushFeedback dashboard and click Remove, then confirm Remove integration. Confirming stops the integration from firing on new feedback immediately.