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Jira integration

With PushFeedback, you can forward user feedback directly to your preferred Jira board using Jira Cloud Automation or Jira Data Center Automations, depending on your distribution.

This integration lets you manage feedback using the same tools for project management, enhancing assignment and tracking of feedback issues.

Prerequisites​

  • A PushFeedback account. If you don’t have one, sign up for free.
  • A project created in your PushFeedback dashboard. If you haven’t created one yet, follow the steps in the Quickstart guide.
  • A Jira workspace (Cloud or Data Center) with access to Automation options.

1. Configure Jira automations​

To set up automations in Jira, follow these steps:

  1. Go to Project settings in your Jira project.

  2. Navigate to Automation under Project settings.

  3. Click Create rule:

    Create rule with Jira

  4. Choose the Incoming webhook trigger:

    Configure incoming webhook with Jira

  5. Select exclude this automation rule with No issues from the webhook:

    Exclude automation

  6. Copy the webhook URL and click Next – you'll need it in the following section.

  7. Create a Then component:

    Create then component with Jira

  8. Configure the Then component to Create issue:

    Create issue with Jira

    tip

    If you don’t see the Create issue component, ensure All actions is marked.

  9. Configure the Create issue action as follows:

    Configure issue with Jira

    1. Project: Set the Jira project where you want to create the issue.
    2. Issue type: Select the issue type you want to create.
    3. Summary: Set to {{webhookData.summary}}.
    4. Description: Set to {{webhookData.description}}.

  10. Click Next.

  11. Click Turn on rule, set a name for your rule, and assign the necessary permissions:

    Turn on the rule

2. Configure the webhook in PushFeedback​

To activate the Jira integration in PushFeedback, follow these steps:

  1. Open app.pushfeedback.com.

  2. Log in with your account credentials.

  3. Once in the dashboard, go to the Projects tab.

  4. Select the project you wish to configure.

  5. In the top-right corner, click on the Settings button.

  6. Under Integrations, select Jira.

  7. Add the URL of the Jira Automation endpoint obtained in the previous section:

    Jira integration

  8. Save your changes by clicking Save.

3. Test the integration​

To ensure the integration is working correctly, follow these steps:

  1. Go to any webpage where you’ve implemented the feedback widget and submit a feedback entry.

  2. Confirm the feedback appears on your specified Jira board as a new issue:

    Jira board

  3. Verify that all relevant details are correctly mapped and visible on the Jira issue.

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