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Incoming Webhooks integration

PushFeedback sends a POST request to a URL of your choice each time a user submits feedback. Use webhooks to connect PushFeedback with any external system.

Webhooks integration

Prerequisites​

  • A PushFeedback account. If you don't have one, sign up for free.
  • A project created in your PushFeedback dashboard. If you haven't created one yet, follow the steps in the Quickstart guide.

Set up a webhook​

  1. Open app.pushfeedback.com and log in.

  2. Go to Projects and select your project.

  3. Click Settings, then under Integrations, select Webhooks.

  4. Add the URL of the endpoint where you want to send the feedback data.

  5. Save your changes by clicking Save.

  6. To ensure the integration is working correctly, go to any webpage where you've implemented the PushFeedback widget and send a feedback entry. The data should be successfully forwarded to the specified endpoint.

Webhook specification​

Here's an example of a webhook payload that PushFeedback sends to the specified URL:

{
  "id": "EVNT-feedback123",
  "object": "event",
  "creation_time": "2024-05-03T08:00:00Z",
  "type": "feedback.created",
  "api_version": "v1",
  "data": {
    "object": "feedback",
    "id": "feedback123",
    "project_id": "https://app.pushfeedback.com/team1/projects/project1/",
    "message": "This is a sample feedback message.",
    "metadata": "Feature A",
    "url": "https://example.com/page",
    "rating": 4,
    "rating_mode": "star",
    "has_screenshot": true,
    "pushfeedback_url": "https://app.pushfeedback.com/team1/projects/project1/",
    "text": "New feedback on PushFeedback: https://app.pushfeedback.com/team1/projects/project1/"
  }
}